FAQ

How can I contact Chew Depot?

Our customer support team is happy to help with questions about products, orders, shipping, or special requests.

Email us at Support@chewdepot.ca and we’ll get back to you as soon as possible.

I don't see the product I'm looking for. Can you special order it?

Absolutely. We have access to many products that may not currently be listed on our website.

We focus our regular inventory on our most popular products, but we're happy to help with special-order requests. Special orders typically require an additional 2–4 business days before they are ready to ship.

Contact us at Support@chewdepot.ca with the product you're looking for and we'll let you know if we can source it.

Do you charge duties or additional taxes?

There are no additional duties or customs charges added to your order.

The price shown during checkout is the amount you pay.

Where do you ship from?

All Chew Depot orders are shipped domestically from within Canada.

Because your order is not being shipped internationally, you don't have to worry about your package being held up at the border or unexpected customs charges upon delivery.

Do you accept Interac e-Transfer?

Yes. We accept Interac e-Transfer for Canadian orders.

Payment instructions are provided during the checkout process.

Do you ship outside Canada?

At this time, Chew Depot ships within Canada only.

What forms of payment do you accept?

We currently accept Interac e-Transfer ONLY

Complete payment instructions are provided when you place your order.